Technical Writing |Creative Content Design | Operations
RESEARCH & ANALYSIS
Whether I’m doing business analysis, technical writing, or service design, understanding the people, processes, and systems involved are fundamental. With a background in social sciences and years of experience tackling the most complex topics and problem spaces, I’m an expert at conducting comprehensive quantitative and qualitative research.
I help simplify the complex by dissecting and documenting current state, delivering a wide range of artifacts, including service blueprints, standard operating procedures, problem space/opportunity maps, executive presentations, and pitch decks.
WRITING | INSTRUCTIONAL DESIGN
Clear communication is at the heart of any seamless operation. My degree in English Education and Social Sciences, combined with my wealth of experience across industries, enables me to quickly understand audiences and their specific needs and create content that meets business and user needs.
Good storytelling—whether it’s product or marketing copy, instructional material, internal communications, or procedural documentation—when done well, can dramatically change trajectories and change hearts & minds. I specialize in creating effective on-brand, audience and topic appropriate multimedia artifacts that help teams succeed.
Operational Excellence
Every business wants to run like a well-oiled machine, and having solid training & documentation goes a long way in accomplishing that. Other crucial facets include intentional knowledge management and continuous process improvement.
Over the years, I’ve worked with governments, utilities, higher education institutions, and other enterprises large and small, breaking down problem spaces and designing multifaceted solutions that streamline the most complex situations. Whether you need an internal library or to revisit your data infrastructure, I can help untangle and rebuild.
MY STORY
I’m a creative problem solver and tech industry veteran who specializes in creating engaging multimedia content and simplifying the complex. I bring a wealth of knowledge and expertise to the table, including UX content design, marketing copywriting, internal communications, technical documentation, social media content creation, video editing, and graphic design. I’m a teacher at heart, and my roots in education come through in my dedication to demystifying opaque topics, clearly visualizing data, and coaching individuals and teams.
With an educational background spanning the humanities and hard sciences, and a rare ability to comprehend the most challenging concepts, I can transform raw information into inviting, meaningful content that gets results. I’m an expert in gathering and analyzing source content, conducting interviews and other forms of research, and creating audience-specific content for all platforms.
From my many years working in tech, I have deep expertise in process improvement, operational excellence, knowledge management, SDLC, and Agile, and a proven track record of bridging organizational gaps and marrying business, user, and marketing requirements to deliver elegant solutions. In every situation, I create comprehensive documentation and other internal and external content.
In parallel to my tech consulting career, I managed myself as a music artist, learning the ins & outs of entertainment, social media and the power of a consistent, on-brand online presence. Whether I’m writing for a corporate client or entertainment, I approach content creation creatively, responsibly, and strategically, creating all content in a cohesive, thoughtful way.
My superpower is looking at subject matter, organizations, teams, products & situations holistically, and turning chaos into elegant solutions and omnichannel content.